Experts divided on whether a new wave of call centre automation will make for better jobs for people, or merely throw millions out of work

Business owner ‘hires’ ChatGPT for customer service, then fires the humans::Experts divided on whether a new wave of call centre automation will make for better jobs for people, or merely throw millions out of work

  • theluddite@lemmy.mlEnglish
    2·
    9 months ago

    And CEOs must make themselves personally available to angry customers for a minimum number of hours per week.

    • SARGEx117@lemmy.worldEnglish
      2·
      9 months ago

      3 MONTHS MANDATORY CUSTOMER SERVICE AT VARIOUS STORES EVERY YEAR

      doesn’t have to be all at once, but it DOES have to equal 3 months. And they have to get high customer satisfaction surveys like everyone else