Tesla was said to be so swamped with complaints about driving ranges that it created a secret team to cancel owners' service appointments
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To suppress the volume of complaints the automaker created a secret "Diversion Team" in Las Vegas to cancel appointments, Reuters reported.

Tesla was so swamped with complaints about driving ranges that it created a secret team to cancel owners’ service appointments, source says::To suppress the volume of complaints the automaker created a secret “Diversion Team” in Las Vegas to cancel appointments, Reuters reported.

  • fubo@lemmy.worldEnglish
    2·
    1 year ago

    Instead of displaying the true driving range, the software provided a “rosy” projection of how far cars could drive before needing to be recharged, the report said. The distance EVs can travel before needing to be recharged is one of the main disadvantages the cars face in comparison with gas vehicles. The order to inflate the driving range displayed on the cars was given by Tesla’s CEO Elon Musk around 10 years ago, according to Reuters.

    If you know the true answer, but you give your customer a false answer to make your product look better than it is, there’s a word for that. It’s “fraud”.

    • MowFord@lemmy.worldEnglish
      02·
      1 year ago

      Counterpoint: Ive taken numerous road trips in both of our family’s Tesla (Tesli?) as well as a couple loaners, and the built in navigation is always spot on with the estimates. Like it’s eerie how it can predict within a percentage point on a 2 hour or more drive within the first 10 minutes of a trip.

      Range anxiety really is only experienced by those that it doesn’t affect (i.e. potential buyers)

      • givesomefucks@lemmy.worldEnglish
        1·
        1 year ago

        It sounds like your talking about you put an address in gps and it gives you an accurate number.

        The article is talking about it’s version of a gas gauge, where it says X miles remaining, and that is what’s inflated.

        Trying to lie on the gps would cause more complaints as people got stranded, the fraud was lying on the “gas gauge” where it would be hard for a customer to realize they had less juice than they were being told.

        • MowFord@lemmy.worldEnglish
          01·
          1 year ago

          But it’s addressing the same thing, no? The number it displays is the epa range and any state of charge. I prefer to just show a percentage but either way it’s understood to be an estimate. If you want a true value just enter a destination (you can do a multi leg trip as well)

          Also this article is so vague it’s almost useless. I highly doubt this team was just straight up closing service tickets; so more than likely they trained a single team on the talking points of the display number vs real world and thus improved efficiency with service tickets. The article even admits the cars didn’t need any actual service

          I said it in another reply but it’s not unlike a phone telling you it has 12 hours remaining, but then you play a graphically intense game and it dies in 2. The margins are much smaller here but the point is still valid

          • givesomefucks@lemmy.worldEnglish
            1·
            1 year ago

            They made the numbers less accurate because people complained real distance per charge isn’t what’s advertised.

            I have no idea why so many keep bending over backwards to make fraud seem normal.

            But if you’ve read this whole thread and still don’t get it, I don’t think I’m going to keep trying.