Hello Selfhosted - I’m writing to y’all asking for recommendations for a retailer that will properly pack spinning platter HDDs for shipping. These devices are sensitive to impacts, and since I’m intending to use them for critical data archiving, they need to be packed with appropriate padding! Newegg is apparently incapable of understanding this.
In particular I am looking for WD Red Plus drives, 2x of them, 10TB apiece.
To name and shame Newegg, I have now gotten two shipments of these from them, around $400 each time, and they have botched the packaging so badly on both that I would never accept and trust these drives. The first RMA I requested included notes about exactly how their packing failed, and about how these devices need to be treated better, which were entirely disregarded when they packed the second round.
Who can I buy from that will take their clients’ purchases seriously?!
It is the fault of the retailers because it’s well known that things don’t always get handled with care in shipping, especially when you’re talking about automated machines and people handling millions of boxes. They’re the ones packing these items to ship and damaged items are needless waste. I buy car parts online and they manage to pack these often heavy and awkwardly shaped parts correctly so that they don’t sustain damage. Newegg could do the same with some HDDs.
I’m sure they can and do. I have never received a defective drive purchased new, through I don’t even know how many desktops, servers, and storage systems. Even drives preinstalled in desktops with no extra packaging have run perfectly well for years. I can count on one finger the number of hard drive failures in those desktops I’ve seen in the last decade.