• 14 Posts
  • 268 Comments
Joined 3 years ago
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Cake day: March 2nd, 2023

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  • You’re talking about a great number of organisations, with different decision makers. It takes time and political will to coordinate and execute this kind of big switch. This needs to happen to become independant from foreign monopolies, but I’m not surprised it hasn’t already happened.

    The EU commission decides for some EU institutions. Member countries decide for their own institutions and military. Each country and military has its own labyrinth of bureaucracy with lengthy decision making, and large+complex IT infrastructures. All of this has inertia. And switching cost money, even if it’s possible to save on license cost on the long run.













  • Providing feedback isn’t much, but it’s better than nothing. Closing an account and going to a competitor is another option, if competitors were not as bad.

    I can’t talk directly the person responsible, the employee is more likely to be able to.

    I was once an employee in a similar situation, getting feedback/complaint from a customer. As an employee you can’t do much if you alone think management is making a dumb decision. But if a (enough) customers thinks and say it, employees who agree may jump on that occasion and ensure that feedback gets noticed by management.


  • It’s sad that gouvernments require adhering to some corporation’s terms of service, and tracking, to access public service.

    Public service are a right, it shouldn’t be a choice between public service and privacy, but it’s also important to have access to healthcare. It’s fine to both complain about an app, and to use it to avoid being excluded.

    I try to use alternatives (websites, physical mail, phone) instead of apps whenever possible. When a provider announced their website would be retired and told customers to install apps, I email them to request they send monthly invoice by snail mail. They’re required by law if requested, at least here. And it’s probably more costly to them.