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Joined 1 year ago
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Cake day: June 29th, 2023

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  • I was talking about how we always have this type of discussion frequently with my therapist earlier today. It’s always nice to pause and remind ourselves and those outside of our philosophy. One thing that I’d like to add is we might not be(e) nice sometimes because of personal circumstances. We are having a bad day and a comment will trigger a reaction that would be uncommon or we might be aggressive without provocation.

    In cases we feel the need to hit back, I’d advise postponing the response by at least one hour. Give yourself time to clear your mind and think things over. And if you are the target of users having a bad day, reminding them that they are not be(e)ing nice is the alternative. Asking questions is the best. “Did I offend you?”, “Did I say something wrong?”, “I don’t understand what the issue is.” Even if they keep the aggression, they will point to the specific issue that needs to be worked on, or prove they don’t want to discuss genuinely.















  • The article didn’t go in the direction I expected. Theoretically, open source software can be fixed by experts outside of the main company, but it would be very niche. The expert would need to be familiar with the specific hardware at least, have varying degrees of medical knowledge and have access to the individual in need in some cases.

    Forced updates and treating medical software as no more special than a game is the problem when dealing with apps. Tag medicals apps and make it so that system updates have to be manual or go through warnings before being deployed. Offer the option to go back to a version that previously worked. Create regulations to make companies liable for malfunctions.